Managing Director UK, Ireland and Nordics
Karen Jones

“Culture is a business issue,” Karen explains, “so we work with clients to explore their organisational culture, define its current state and prioritise action to drive business performance.”
Using data that indicates where to focus attention, Karen specialises in high-impact development programmes for teams and one-to-one coaching that operate at the deep level of attitudes and habits. This work leads to effective management and leadership styles that drive compassionate accountability and progress.
“My goal,” says Karen, “is to transform the ambiguous and unmanageable within organisations into something energising and productive. As we help align corporate culture and staff behaviours with organisational priorities and personal goals, organizations see significant growth. I am at my best working with teams to create a unique ‘space’ where they can explore personal defenses and choices that often maintain division and inefficient decision making.”
According to her clients, Karen “gets to the nub of a situation quickly and asks insightful and thought-provoking questions to help bring clarity and understanding,” and she “provides frameworks to aid resolution of often complex issues.” “Karen has been provocative and challenging where needed,” said one client, “but ultimately hugely supportive.”
Karen earned her master’s in Health Science (Research Methods) from the University of Newcastle, and a Postgraduate Certificate in Business Coaching from Newcastle Business School.
Karen is based at Denison UK’s headquarters in Heaton, New-Castle-upon-Tyne, England.

Client Manager Europe
Zach Merfert

An “analytical harmonizer”, Zach is a data-driven and client-focused professional with 5+ years of experience as a client manager and project support specialist at Denison Consulting both in the US and Europe. He enjoys assisting clients to sift through the noise in order to arrive at actionable ideas and bringing teams to a common understanding of where their culture can impact organisational effectiveness.
Zach is skilled in managing and executing global, client-facing projects for demanding senior executives of Fortune 500 companies and SMBs alike. Zach earned his Bachelor’s degree in Economics and Master’s in Human Resources and Organisational Development.